Need a hand?

Quick answers are below. For anything else, Sou (well, we) answers within 2 business days.

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Frequently asked questions

Sou can’t see me, or my reps don’t count

Prop your phone at about waist height, 2 m away, with your whole body in frame. Face the camera for squats, jumping jacks and high knees; turn sideways for push-ups and planks, slightly sideways for lunges. Face a window or a lamp and avoid strong light behind you. Clothes that contrast with the background help too.

Why was my rep rejected?

NoSkip only counts full-range reps. Squats: hips below knees. Push-ups: chest down to fist height. Jumping jacks: arms fully overhead. Lunges: back knee near the floor. High knees: knees up to hip height. Plank: hips level, no sagging.

What happens if I miss a day?

Sou takes the hit: −1 coin, −1 level and a cracked square on your calendar, and your streak resets. At 0 coins your map freezes until you recharge. A Streak Freeze (5 coins, 2 max) automatically saves one missed day.

How do rest days work?

Every 7 levels there’s a rest node. Open the app and claim it to keep your streak: no camera, no reps.

Can I play more than one level a day?

Yes, once a day. After today’s level, tap One more? and stake 1 coin: the next level opens right away, with a one-hour clock. Finish it in time and the coin comes back; run out of time and it’s gone. The level counts either way once you finish it (XP, stars, your league).

How do invites work?

Share your invite link from the app or from noskip.app/me. When a friend signs up with your @handle (in the app, tap Invited by a friend?) and finishes a first workout, you both get 5 coins. Up to 10 rewarded invites a month.

How do league chests work?

Each week you race the players of your country for XP. When the league ends on Monday, the top 5 each win a chest: 5 coins for #1, then 4, 3, 2 and 2. It shows up in the app on Monday afternoon (Paris time); open it and the coins are yours. Private profiles aren’t in the country leagues, so they don’t win chests.

Coins, purchases and refunds

Buy coin packs in the Coin shop. On a new iPhone, go to Settings → Restore purchases. Apple handles every payment, so refunds are requested at reportaproblem.apple.com.

I don’t get reminders

Set your time in the app under Settings → Daily reminder, then check iPhone Settings → Notifications → NoSkip.

My public profile

noskip.app/@yourhandle shows your calendar, streaks and badges. Switch it off in the app (Settings → Public profile) or at noskip.app/me.

Is my video uploaded?

Never. Pose detection runs on your iPhone and only rep counts and form scores are kept. Details in the Privacy policy.

I forgot my password

Tap Forgot your password? on the log-in screen of the app, or go to noskip.app/forgot. We email you a link to choose a new one; it works once, for 1 hour. Nothing in your inbox? Check your spam folder, or write to us.

New phone? Want to see it on the web?

Log into the app with the same email (or @handle) and password: your level, calendar and coins come back. Your phone syncs within seconds of each change and at least every 5 minutes while the app is open, and noskip.app/me shows the same progress.

How do I delete my data?

Start over: in the app, Settings → Reset my progress (it resets your account too). Delete everything: in the app, Settings → Delete my account, or at noskip.app/me → Profile settings → Delete account. Or email us and we’ll do it for you.

Which devices are supported?

NoSkip runs on iPhone with iOS 26 or later. Your profile and the leaderboard work in any modern browser.

Contact us

Write to noskip@noskip.app, in English or French. If something’s broken, include your handle, iPhone model and iOS version.